What operating systems will support DiRECWAY?
- Windows 98 SE, Windows 2000,
and Me.
- Support for Windows XP will be
available very soon
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What are the recommended computer requirements?
To experience the full
capabilities of RemoteWorks powered DiRECWAY, we recommend a minimum
system configuration of the following:
- Pentium II 333 MHz or greater
CPU
- 64 MB of RAM
- Available USB port
- CD-ROM Drive
- 120MB of free hard drive space
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Is the DiRECWAY service mobile?
Yes. The technologies have developed to a point where a mobile VSAT dish is available.
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Will DiRECWAY work with RVs, motor homes, or
watercraft?
Yes. The installation and directing of the transmit antenna is critical, so a certified installation professional
must do any installments or adjustments.
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What will I receive
when I purchase RemoteWorks powered DiRECWAY?
Besides the unlimited Internet
access and customized service, you'll physically receive
hardware, CD software, and documentation. The hardware will
include:
- a 24" x 36" diameter dish or
larger –depending on your location
- all required mounting hardware
- Two modem-sized boxes that
connect to your PC
- cables and accessories
The CD will contain all the necessary software and
installers to connect you to the Internet via RemoteWorks powered DiRECWAY.
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Do the connected
modem-sized boxes each require a USB port?
No. They are connected via
a separate cable, therefore only one USB connection is required.
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Can I install the
RemoteWorks powered DirecWay equipment myself?
No. Because the DiRECWAY
equipment is highly sophisticated and FCC regulations for
installing and pointing the antenna are very stringent, the equipment must
be professionally installed by a certified installation technician.
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I've noticed other
satellite systems offered in retail stores for less.
Why?
The system you saw was
probably a one-way system. That means your connection to the Internet
travels over telephone lines. Only the downloaded information comes via
satellite. So, while you can download information at high speeds, you can
still only upload at the maximum speed of a dial-up modem. You will also
need to tie up your phone line when you are on the Internet. You also may
have to pay long distance charges and you can get busy
signals.
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Are any special
approvals required for the installation of my RemoteWorks powered DiRECWAT satellite
dish?
You are responsible for
any and all required approvals, permits, etc. The certified RemoteWorks installation technician will
assume that all required approvals and permits have been secured. We
suggest that you call your local City Hall to verify
requirements.
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How much does the
equipment and installation cost?
There are several pricing
tiers, depending on which plan you select, the size of dish to be
installed and your physical address. Please refer to our price
availability section or verify specific pricing with your RemoteWorks
representative.
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Do I need a phone
line to connect to the Internet?
A phone line is required
for the initial installation with your certified RemoteWorks installer. Once
the service has been installed and activated no phone line is required. If
you do not have a telephone line, please notify your dealer and installer
so that alternate arrangements can be made.
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What software and
online activities might be incompatible with a DiRECWAY
connection?
Your satellite connection
won't prevent you from doing the things you like on the Web. However,
certain time-sensitive Internet applications (NetMeeting, NetPhone, online
games, and any application that connects to a virtual private network)
don't perform their best over a satellite connection.
Any signal
you send from your computer via satellite has to travel over 44,000 miles
to space and back again in order to deliver your information, and because
of this, a certain lag occurs in real-time communications that you send to
a friend or to an Internet site. (By contrast, Web pages, which you
download, will arrive very quickly.)
If you use NetMeeting,
NetPhone, any application that connects to a virtual private network
please contact RemoteWorks for
information on our special public/private network offering. If you play
online games such as Quake, CounterStrike, Diablo, or EverQuest, please
discuss your options with a dealer before you order RemoteWorks powered DiRECWAY. These
applications will work, but they might not be much faster over satellite than they are over a
dial-up modem.
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Can I use RemoteWorks powered DiRECWAY for my business needs?
RemoteWorks Powered DiRECWAY residential
service is recommended for Home-based Windows PC usage, including: web surfing, e-mail, instant
messaging, file downloads and streaming audio/video.
RemoteWorks offers
three levels of Business
Class services that are recommended for commercial/business environments,
including, router-based networking, scaleable bandwidth and VPN
applications. Please refer to RemoteWorks Business Class offerings to fill
these needs.
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